 Gas
Oven Troubleshooting PDF
Please give our service department a
call at the Wood Stone factory if this quick troubleshooting
guide doesn't offer you what you need. (800) 988-8074.
Problem 1:
The oven will not turn on & there
are no lights or displays lit on the controller panel.
Problem 2:
The oven
control comes on when the green start button is held in but goes off when the button is
released.
Problem 3:
The oven controls come on but the
burners do not light, however, a glow is momentarily visible at the burner located in the
back of the oven.
Problem 4:
The controls come on but the burner
will not light and no glow is present at the burner in the back of the oven.
Problem 5:
The burner lights, but
cuts out occasionally.
Problem 6:
The burners are operating but the
product is burning or not cooking consistently.
Problem 7:
The oven control is set to one
temperature but the oven is getting much hotter.
Problem 8:
The oven will not get up to
temperature or takes too long to get to temperature, and the visible flame is short, even
when turned up full.
Problem 1:
The
oven will not turn on & there are no lights or displays lit on the controller panel.
Solution: This indicates that the power to the oven has been interrupted. Check
& reset the main circuit breaker to the oven. If the breaker has not tripped, is the
fan turned on? Some ovens have been wired so the fan must be on before the oven will
light. If the oven hood is equipped with an Ansul system has the system tripped,
disconnecting the power to the oven?
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Problem 2:
The oven control comes on when the green start button is held in but goes off when
the button is released.
Solution: Turn off
power to the oven. The relay inside the
control box is loose in its socket. Open the front of the control box by loosening the two
screws on the right, locate the square clear plastic relay, that looks like an ice cube,
at the top back of the box and press it in firmly. Then retry the oven.
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Problem 3:
The oven controls come on but the burners do not light, however,
a glow is momentarily visible at the burner located in the back
of the oven.
Solution: The Gas to the oven has been
interrupted. Check the main shut off valve in the gas line to the oven to make certain it
is turned on. If the hood system is equipped with an Ansul fire suppression system, has it
tripped, shutting off the gas to the oven? Debris in the burner may also cause the burner
not to light. Have the burner removed and cleaned, or blow it out with a blower attachment
on a vacuum. Do not attempt to vacuum out the burner or you may damage the burner or
igniter.
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Problem 4:
The controls come on but the burner will not light and no glow
is present at the burner in the back of the oven.
Solution: The igniter has been damaged.
Contact your local service agent to have it replaced or call the Wood Stone service
department.
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Problem 5: The
burner lights, but cuts out occasionally.
Solution: This symptom indicates the
presence of debris in the radiant burner well. The burner should be removed and cleaned.
Contact Wood Stone or a local service company. If a shop vacuum is available the hose can
be hooked to the outlet of the vacuum, attached to an oven tool handle, and used to blow
out the burner. Do not attempt to vacuum out the burner as this may damage the burner or
igniter. Low gas pressure may also cause this symptom. Call your local gas supplier
to test the burner pressures.
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Problem 6:
The burners are operating but the product is burning or not
cooking consistently.
Solution: This is an operational
problem, not a mechanical one. Contact Wood Stone Corporation for assistance.
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Problem 7:
The oven control is set to one temperature but the oven is
getting much hotter.
Solution: The temperature control only
controls the under floor Infrared burner on the oven. The visible Radiant flame can heat
the oven beyond the set temperature. Turn down your radiant flame.
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Problem 8:
The oven will not get up to
temperature or takes too long to get to temperature, and the
visible flame is short, even when turned up full.
Solution: This is an indication of low
gas pressure to the oven. This condition may improve when other gas equipment is turned
off and worsen when demands increase such as during cold periods where heating plants are
running. Contact your local gas company to check pressures at the burners and adjust the
incoming pressure to the oven accordingly.
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For these or any other problems or questions, contact the Wood Stone service department
at 1-800-988-8103. After normal business hours or holidays, follow the recorder
instructions for service emergencies.
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